IT SERVICE MANAGEMENT

500+ Valuable Clients

04 International Offices

700+ iPhone & Android Apps

IT Service Management

JICS-Tech designs ITSM management software to help businesses succeed by automating cloud-based processes and optimizing problem management. Our developers engineer dynamic systems to perform root cause analysis and provide real-time IT visibility. JICS-Tech offers a wide range of ITSM consulting and implementation services for businesses of any size and industry. We help companies tune their IT processes in line with their business’ wants and needs.

Our IT Service Management (ITSM) consulting practice will help you get the most out of your technology to manage work and drive value for end-users. We help our clients establish IT operations that promote reliability and transparency. Let us help craft the ideal combination of ITSM tools to improve processes and drive end-to-end visibility in IT.

Industries We Serve

We provide innovative solutions for following industries

Agriculture

Contruction

Environment

Healthcare

Lending

Oil & Gas

Corrections

Aviation

Finance

Travel & Hospitality

Entertainment

Payment

Bank

Education

Food

Human management

Event management

Political campaigns

Casino games

Energy

Gaming

Legal

Non Profit

Retail

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Call Center Tracking Software

Our developers create ITSM tools such as call center tracking software, allowing enhanced customer engagement through Automated Call Distributor (ACD) modules, SIP (Session Initiation Protocol) integrations, and enterprise workload management.

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CMMS Software Solutions

We program Computerized Maintenance Management Systems (CMMS) to automate workflows for project management, external requests, asset history records keeping, hardware inventory management, and more. Our software provides real-time automation for DNS.

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IT Procurement Services

Our IT procurement services include development for eProcurement/eSourcing efficiency enhancements and Information Services Procurement Library (ISPL) augmentation with integrations to service catalogs and service delivery automation workflows, as well as tendering planning/preparation tools.

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Predictive Maintenance Software

We design predictive maintenance software for infrastructure optimization and incident management. Integration with predictive analytics applications ensure equipment uptime, enhanced system quality and stability, and detect possible failure patterns, also known as root cause analysis.

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SLA Management Systems

Our developers program custom Service Level Agreement (SLA) management systems and tools to handle site-specific SLAs, configure separate requests, ensure automatic assignments and assign priorities based on predetermined parameters. Reporting tools measure response time, SLA compliance/violations, and more.

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IT Lifecycle Management Solutions

We design IT lifecycle management solutions such as Asset Management Systems (AMS) software, custom application development for auto-discovery tools, metadata repository creation, Configuration Management Database (CMDB) setup to collect and store, as well as hardware/software licensing renewal tracking systems.

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Knowledge Management

Our ITSM solutions include internal and external knowledge base tracking software for master data tracking, and knowledge-based integrations with routing/escalation rules. Automated priority services with notification automation are encompassed in task tracking and task management systems for analytics and reporting applications.

Mobile App Development Services

ITSM Software Solutions

JICS-Tech provides ITSM platform solutions that include features with user-defined dashboard customization capabilities. The management of enterprise ITSM through self-service or managed ticketing is reflected in our software's release management automation, streamline versioning and accelerate deployments efficiently.

Leverage our full-fledged services

Because we provide solutions baspoke for your business, without cutting your pocket…

Discovery

  • Technology consulting
  • R&D
  • Business analysis
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Implementation

  • System architecture
  • UX/UI design
  • Development, integration, and testing
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Mobile App Development Services

Launch and Maintenance

  • Documentation
  • Employee training
  • New feature development and supportg
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Mobile App Development Services
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4.9/5.0

by 500+ clients for 1100+ Web and Mobile App projects.