COMPUTER TELEPHONY SOFTWARE

500+ Valuable Clients

04 International Offices

700+ iPhone & Android Apps

Computer Telephony Software Development Services

JICS-Tech designs and develops unified telecommunications platforms that allows seamless integration between data and voice messaging services using Inbound & outbound speed dial, blended, and multichannel contact center software development. Customization is available for virtual call center, Automatic Call Distribution (ACD), auto/predictive dialers, manual/progressive dialers, speed-dialers, call/IVR scripting, call monitoring capabilities, voice mail, and social media integrations.

Industries We Serve

We provide innovative solutions for following industries

Agriculture

Contruction

Environment

Healthcare

Lending

Oil & Gas

Corrections

Aviation

Finance

Travel & Hospitality

Entertainment

Payment

Bank

Education

Food

Human management

Event management

Political campaigns

Casino games

Energy

Gaming

Legal

Non Profit

Retail

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Telephony Message Development Software

We provide telephony software services such as Short Message Service Center (SMSC) and Multimedia Messaging Service Center (MMSC) platforms, gateways and provide support for multiple messaging protocols.

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Speech Analytics Tools and Speech Software

We implement customer care call recordings within call center tracking software for real-time transcription and analysis of data. We combine speech analytics software with text data (live chats or email threads) for BI analysis. Call-mining technologies are implemented with AI powered speech-recognition to provide speech to text translations of customer interactions.

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Telephony Data Integration

We specialize in Cisco's Architecture for Voice, Video and Integrated Data (AVVID), Microsoft Windows Telephony API (TAPI) and Salesforce CTI integration. Third-party leveraging of cloud PBX vendor software, including OnSIP and RingCentral is also available. Enhance web server data retrieval and CRM within a single point of access.transactions and so much more.

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Computer Telephony Integration Software

Our developers engineer computer telephony integration software solutions using the Avaya and Intuity platforms for call centers, self-service applications, contact center, Interactive Voice Response systems, call management, and screen-pop applications often used in telehealth and telemedicine. We also provide various messaging solutions, such as Short Message Service (SMS), Multimedia Messaging Service (MMS), and voicemail.

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IMS Software Solutions

Our IMS (IP Multimedia Subsystems) solutions include development for Voice over IP (VoIP), telephony, Interactive Voice Response (IVR), Sessions Initiation Protocol (SIP), Integrated Services Digital Network (ISDN), fax, Instant Messaging (IM), and web/video conferencing software.

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Interactive Voice Response System

We perform Interactive Voice Response (IVR) system development, including visual workflow interface, Text-To-Speech (TTS), Automated Speech Recognition (ASR). Automated or Computer Assisted Personal Interviewing (CAPI) technology uses intelligent call routing for destinations accuracy forwarding. Program development can be tailored for multilingual support.

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VoIP Server Software

Our experts develop VoIP (Voice over Internet Protocol) server software features and systems, including (VoIP) applications, contact/call center systems, and web/video conferencing platforms.

Mobile App Development Services

CTI Application

We develop Computer-Telephony Integration (CTI) applications, including caller authentication, voice recognition, call processing, fax management, softphone, and voicemail-to-email, as well as engineer custom integrations for computerized telephone networks such as Salesforce CTI integration.

Leverage our full-fledged services

Because we provide solutions baspoke for your business, without cutting your pocket…

Discovery

  • Technology consulting
  • R&D
  • Business analysis
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Implementation

  • System architecture
  • UX/UI design
  • Development, integration, and testing
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Mobile App Development Services

Launch and Maintenance

  • Documentation
  • Employee training
  • New feature development and supportg
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Mobile App Development Services
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Our Clients

We serve some of the most renowned brands online...

Proposed Solutions

We use best practices in mHealth, IoT and AI to help you transform care and increase patients’ awareness of their health

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4.9/5.0

by 500+ clients for 1100+ Web and Mobile App projects.